Judaism is a great product. So why does our poor customer service get in the way, again and again?
Special To The Jewish Week
These are days when retail lines are filled with disgruntled people returning holiday presents that they can’t re-gift, like that sweater with only one sleeve or the alarm clock that plays “I’m a Yankee Doodle Dandy.” It’s a great time for sales and also a great time to think about customer service.
Right before Yom Kippur, my husband and I put a deposit on two burial plots. We paid with a credit card (we need the frequent flyer miles for cargo) and received word that our eternal real estate in Israel was in process. In case our prayers were not effective, we had an alternative.
In my work as a Jewish adult educator, I constantly speak with people who are poised to change. Often a significant life event prompts them to return to learning — the bar mitzvah of a son, divorce, the death of a parent, the intermarriage of a child — as an anchor at a time of personal upheaval and as an opportunity to grow. Adults negotiate an alarming number of fears, from job loss to rejection in relationships. We seek higher education at a time of fear and disjuncture as a place to find answers to questions that may not be answerable. We seek inspiration.
In this week’s Torah reading, Joseph brings his family down to Egypt to live in the land of Goshen and enjoy relief from the famine in Canaan. He tells his brothers to send a personal invitation to his father. However, the invitation is marked by irony, a telling word play and a sad statement of family distance.
In 1999, Dr. Ismar Schorsh, then chancellor of the Jewish Theological Seminary, made a rather unfortunate observation. He claimed that Conservative Jews who observe the Three Weeks, a period of collective mourning for the Temples’ destruction and all subsequent calamities, was about as rare as a polar bear at the equator.