Judaism is a great product. So why does our poor customer service get in the way, again and again?
Special To The Jewish Week
These are days when retail lines are filled with disgruntled people returning holiday presents that they can’t re-gift, like that sweater with only one sleeve or the alarm clock that plays “I’m a Yankee Doodle Dandy.” It’s a great time for sales and also a great time to think about customer service.
Right before Yom Kippur, my husband and I put a deposit on two burial plots. We paid with a credit card (we need the frequent flyer miles for cargo) and received word that our eternal real estate in Israel was in process. In case our prayers were not effective, we had an alternative.