Dix Hills

Programmed For Service

08/05/1998
Staff Writer
Ari Sonesh came up with the idea for his 3-year-old company in the mid-1980s while he was overseeing the computer support system at Comverse Technologies in Woodbury. "I saw the potential to improve customer support services," he explained. "So I put things together and came up with an idea. I discussed it with Steve [Kowarsky at Comverse] and others, and decided it was an idea I had to commit myself to. So I left Comverse." Sonesh's idea: Allow customers to speak directly with representatives of a company through its web site.
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